Shipping & Returns
We only ship within the Philippines.
Our shipping cut off time is 6:00 pm, Monday to Friday. Orders placed after 6:00 pm will be processed on the following day 8:00 am.
We do not ship on Saturdays and Sundays, orders placed on those days are going to be processed on the following Monday.
Our free shipping is only offered in one type of shipping method which takes 2-3 business days within NCR and 3-5 business days outside NCR.
Customers may choose to have it sent via delivery services like Lalamove provided that customer will shoulder the fee.
For safety purposes, we do not accept returns for reasons other than "incorrect/damaged items."
Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!
- Contact us after receiving the damaged or incorrect item.
- Do NOT open the product. We will not accept items that are no longer sealed.
- We take a photo of the barcode of each item before we ship them to use them as a reference in comparing the barcode of the returned item and the barcode on the photo.
We will pay the return shipping costs if the return is a result of damage or our error. Please contact us with your order number and product details and we'll get the ball rolling.
Return to Sender/Refused Deliveries
For any shipment where the order has been refused or returned and Manila Supplements is not at fault, the order will be refunded minus the cost incurred by shipping the product.